Subject: New Reply Received - Refund Pending Order #6321505401
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 03 Jul 2021 11:49:05 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Refund Pending Order #6321505401  Ticket comment <div dir="auto">Dear team<div>Thanks for update. </div>
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<div>Please note. Mada Card which I used to pay this order, has been blocked. And bank have issued new Mada Card. So please let me know if you need new card number to process refund. </div>
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<br><br>Regards:<div>Muhammad Irfan Khan</div>
<div>+966-54-2921349</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Sat, Jul 3, 2021, 2:05 PM<br>To: [email-masked]<br>Subject: Re: [#2803608] - Refund Pending Order #6321505401<br>
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<div dir="ltr"><div>​Hi Irfan,<br><br>
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<div>Thank you for reaching out to us.</div>
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<br>We apologize for the inconvenience that has happened.</div>
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<br>Regarding the order: 6321505401 Please note that the refund has been processed successfully from our side for the amount (SAR371.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
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<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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<br>Feel free to reach out to us for any further assistance.</div>
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<br>Your Friends</div>
<div>The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;opacity:0;max-height:0px;line-height:0px;color:#ffffff">2803608:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2803608