Subject: Ticket Assigned - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 02 Jul 2021 12:25:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ho                    Bot:  Hi again! Bot:  Please enter your name Customer:  ho Bot:  Hi Ho ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:12 PM, 02nd Jul                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:12 PM, 02nd Jul                     ho                    hello           04:12 PM, 02nd Jul           
           ho                    i had returned an item but i didnt get refund neither i got replacement           04:13 PM, 02nd Jul                   mayar                   Kindly send your order number           04:13 PM, 02nd Jul                     ho                    6302671091           04:13 PM, 02nd Jul                     ho                    this is the order no           04:14 PM, 02nd Jul                   mayar                   Could you please allow me 2 minutes to check your order details?           04:14 PM, 02nd Jul                     ho                    a man from plash came to take the item back           04:14 PM, 02nd Jul                     ho                    sure           04:14 PM, 02nd Jul                   mayar                   when did he come ?           04:15 PM, 02nd Jul                     ho                    3 weeks before           04:15 PM, 02nd Jul                   mayar                   Did you get any return receipt?           04
 :18 PM, 02nd Jul                     ho                    no           04:18 PM, 02nd Jul                     ho                    he didnt give           04:18 PM, 02nd Jul                   mayar                   Do you know the return tracking number ?           04:18 PM, 02nd Jul                     ho                    no where will that be given ?           04:20 PM, 02nd Jul                   mayar                   We are really sorry to know that till now you did not get your refund for the returned items.           04:21 PM, 02nd Jul                   mayar                   We would like to inform you that we will forward your issue to the concern team.  Once we get any update you will email you on your following email address  [email-masked]           04:21 PM, 02nd Jul                     ho                    by when will i get the mail           04:22 PM, 02nd Jul                   mayar                   within 24 hours.           04:23 PM, 02nd Jul    
                mayar                   Is there anything else i can help you with?           04:23 PM, 02nd Jul                     ho                    no nothing else           04:24 PM, 02nd Jul                     ho                    thank you           04:24 PM, 02nd Jul                     ho                    have a nice day           04:24 PM, 02nd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:24 PM, 02nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2801907