Subject: Ticket Assigned - Conversation with paulene may
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Jul 2021 12:04:17 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with paulene may paulene may                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  paulene may Bot:  Hi Paulene May ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6323500229 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:56 PM, 02nd Jul                     paulene may                    Okay           03:56 PM, 02nd Jul                   mayar                   Hi Paulene May  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:56 PM, 02nd Jul                     paulene may                    I want to ask about my order           03:57 PM, 02nd Jul                   mayar                   It takes 3-5 working  days to be delivered           03:58 PM, 02nd Jul                   mayar                   Our team will  contact you once it is ready to be delivered '           03:58 PM, 02nd Jul                   mayar                   Is there anything else i can help you with?            03:58 PM, 02nd Jul                     paulene may                    The delivery date was July 1           03:58 PM, 02nd Jul                     paulene may                    How can i return my order if the size is big           03:59 PM, 02nd Jul                   mayar                   In the meantime, an exchange is not available at ttps://www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Centrepoint  store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint  store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           04:00 PM, 02nd Jul                   mayar                   Is there anything else i can help you with?            04:00 PM, 02nd Jul                     paulene may                    What if the original packaging was thrown away.?           04:02 PM, 02nd Jul                   mayar                   There is  no problem you can return it without the original packaging           04:02 PM, 02nd Jul                     paulene may                    thank you so much           04:03 PM, 02nd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:03 PM, 02nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2801852