Subject: Ticket Assigned - Conversation with elmoataz awad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Jul 2021 11:25:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elmoataz awad elmoataz awad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elmoataz awad Bot:  Hi Elmoataz Awad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8274713095 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550411167            03:12 PM, 02nd Jul                     elmoataz awad                    My order is click and collect not home delivery           03:13 PM, 02nd Jul                   mayar                   Hi Elmoataz Awad  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:18 PM, 02nd Jul                   mayar                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           03:23 PM, 02nd Jul                   mayar                   Is there anything else i can help you with?            03:23 PM, 02nd Jul                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 PM, 02nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2801728