Subject: Ticket Assigned - Conversation with hello
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 14:34:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  96566532857            06:16 PM, 30th Jun                     hello                    Ok           06:17 PM, 30th Jun                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:19 PM, 30th Jun                     hello                    Hi           06:19 PM, 30th Jun                     hello                    So I played an order           06:19 PM, 30th Jun                     hello                    I received a confirmation email from payfort that the payment is successful           06:20 PM, 30th Jun                     hello                    And the amount is deducted from my bank account           06:20 PM, 30th Jun                     hello                    But I received an email 20 minuets later requesting to make payment again online or on delivery           06:20 PM, 30th Jun                     hello                    And the email stated that the order is not processed because of the payment           06:20 PM, 30th Jun                   mayar                   Kindly send your order number           06:21 PM, 30th Jun                     hello                    Sure one second           06:22 PM, 30th Jun                     hello                    8274678136           06:22 PM, 30th Jun                     hello                    Hello ?           06:26 PM, 30th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:28 PM, 30th Jun                     hello                    Ok           06:28 PM, 30th Jun                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8274678136) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8274684013).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:30 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            06:30 PM, 30th Jun                     hello                    So the order is fine now ?           06:31 PM, 30th Jun                     hello                    Because I recieved an email saying it was confirmed and then an email saying the payment was unsuccessful           06:32 PM, 30th Jun                   mayar                   Yes it was placed successfully           06:33 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            06:33 PM, 30th Jun                     hello                    Thank you.           06:33 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:33 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2793954