Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 14:19:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation moustafa                    Bot:  Hi again! Bot:  Please enter your name Customer:  moustafa Bot:  Hi Moustafa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:40 PM, 30th Jun                   mayar                   Hi Moustafa  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:41 PM, 30th Jun                     moustafa                    hey mayar , i have request return for my latest order number 2002676823           05:42 PM, 30th Jun                     moustafa                    and i delivered it already at Sunday to shipping company  , but no update yet on my account           05:43 PM, 30th Jun                     moustafa                    could you help me please           05:44 PM, 30th Jun                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.  \           05:48 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            05:48 PM, 30th Jun                     moustafa                    could i have my refund in my account credit ?           05:50 PM, 30th Jun                   mayar                   For sorry it can not it will be transferred to your bank account           05:53 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            05:53 PM, 30th Jun                     moustafa                    unfortunately i didn't pay for order through bank account , i just used e-wallet           05:55 PM, 30th Jun                   mayar                   For sorry it can not it will be transferred to your bank account           05:57 PM, 30th Jun                     moustafa                    i'm sorry did you understand what i was try to clarify to you           05:59 PM, 30th Jun                     moustafa                    i paid through e-wallet system , it's about you make deposit in your wallet at Vodafone cash as example           06:00 PM, 30th Jun                     moustafa                    and you can issued a virtual credit card for only 24 hour           06:01 PM, 30th Jun                   mayar                   if you paid cash on delivery so   i would be back in your credit but in this case the amount will be transferred automaticlly to your bank accont           06:03 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            06:03 PM, 30th Jun                     moustafa                    so the card i just used in my order is a temporary card , not a permement  card connected to my real bank account           06:03 PM, 30th Jun                     moustafa                    oky oky so which bank account you mean !?           06:04 PM, 30th Jun                   mayar                   This one ( Card number: 548274******6094)           06:06 PM, 30th Jun                     moustafa                    mam please , i informed more than a time that's is just a virtual card you can create it for only 24h through Vodafone cash service called E-wallet           06:08 PM, 30th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:09 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            06:09 PM, 30th Jun                     moustafa                    oky thank you mam for your patient and understanding , how they will contact me again           06:10 PM, 30th Jun                     moustafa                    oha by the way i can add another real card to my payment methods is it could help the issue and i get my refund to this card           06:12 PM, 30th Jun                   mayar                   We will check with our team then we will contact you on your email           06:16 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            06:16 PM, 30th Jun                     moustafa                    No , thanks once again           06:17 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:18 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2793841