Subject: Ticket Assigned - Conversation with esraa elgendy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 13:26:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with esraa elgendy esraa elgendy                    Customer:  IMAGE Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Esraa Elgendy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:08 PM, 30th Jun                   mayar                   Hi Esraa Elgendy  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:08 PM, 30th Jun                     esraa elgendy                    Thx mayar           05:09 PM, 30th Jun                     esraa elgendy                    Am very disappointed wz my last order           05:09 PM, 30th Jun                     esraa elgendy                    Items have manufacturing defect and others with different colours           05:10 PM, 30th Jun                     esraa elgendy                    I will sen u pix           05:10 PM, 30th Jun                     esraa elgendy                             05:11 PM, 30th Jun                     esraa elgendy                             05:11 PM, 30th Jun                     esraa elgendy                             05:12 PM, 30th Jun                     esraa elgendy                    It is my 4th complain with centerpoint online shopping           05:13 PM, 30th Jun                   mayar                   Kindly send your order number           05:14 PM, 30th Jun                     esraa elgendy                    I did no receive any reply till nw !!           05:16 PM, 30th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:17 PM, 30th Jun                   mayar                   Kindly send your order number to do the needful assist           05:17 PM, 30th Jun                     esraa elgendy                    9669763001           05:17 PM, 30th Jun                   mayar                   In the meantime, an exchange is not available at https://www.babyshopstores.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Baby shop store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Baby shop  store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:19 PM, 30th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           05:20 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            05:20 PM, 30th Jun                     esraa elgendy                    But am out of country dear !!!           05:20 PM, 30th Jun                     esraa elgendy                    No ur apologize is not accepted !it’s the 4th time !!!           05:21 PM, 30th Jun                   mayar                   we are sorry but we will not be able to help the items should be returned in 14 days which are almost passed           05:23 PM, 30th Jun                   mayar                   We know that you are frustrated but for sorry it can not be returned now           05:24 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            05:24 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:25 PM, 30th Jun                     esraa elgendy                    Realy !ok tell me how i can post acomplain           05:25 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2793467