Subject: Ticket Assigned - Conversation with jheshane macud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 12:57:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jheshane macud jheshane macud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jheshane macud Bot:  Hi Jheshane Macud ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6322064708 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537868375            04:43 PM, 30th Jun                   mayar                   Hi Jheshane Macud  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:45 PM, 30th Jun                   mayar                   e see that you are contacting regarding the order you placed on our website with order number 6322064708   As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+966537868375  ) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           04:49 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            04:49 PM, 30th Jun                     jheshane macud                    My order was already returned. When i recieved message from splash saying that my order is out of delivery after few minutes someones called me and says he can't deliver on that day because his in exit while i'm on the exit 34 and the following days i got a message again saying that they can't reach me. Its beacuse i'm on work and using mobile is highly prohibited           04:49 PM, 30th Jun                     jheshane macud                    When           04:50 PM, 30th Jun                     jheshane macud                    When i got home at night and checked my order is already in returned           04:50 PM, 30th Jun                   mayar                   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           04:53 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            04:53 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:57 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2793264