Subject: Ticket Assigned - Conversation with muddassir noor
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 12:45:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muddassir noor muddassir noor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muddassir noor Bot:  Hi Muddassir Noor ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0589704192            04:25 PM, 30th Jun                   mayar                   Hi Muddassir Noor  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:28 PM, 30th Jun                   mayar                   Kindly send your order number           04:28 PM, 30th Jun                     muddassir noor                    Hey there Mayer. I had placed an order yesterday. One item had been cancelled by Max           04:29 PM, 30th Jun                     muddassir noor                    I had placed the order for that item. So now i would like to cancel the whole order please.           04:29 PM, 30th Jun                     muddassir noor                    #9674473644           04:30 PM, 30th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:36 PM, 30th Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           04:40 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            04:40 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:45 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2793177