Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 12:41:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8389023132 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96556680185            04:27 PM, 30th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:28 PM, 30th Jun                     hi                    hi           04:28 PM, 30th Jun                     hi                    my order no.           04:28 PM, 30th Jun                     hi                    8273580436           04:29 PM, 30th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:29 PM, 30th Jun                     hi                    sure           04:29 PM, 30th Jun                     hi                    I placed the order on satuday and it is still not ready for collection           04:29 PM, 30th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:33 PM, 30th Jun                     hi                    Why is it taking soo long?           04:33 PM, 30th Jun                     hi                    It says it takes maximum 3 working days           04:34 PM, 30th Jun                     hi                    i should have got it on tuesday           04:34 PM, 30th Jun                     hi                    its already wednesday today           04:34 PM, 30th Jun                   mayar                   It takes 2-3 working days           04:35 PM, 30th Jun                   mayar                   Kindly note that Friday And Saturday are holidays           04:35 PM, 30th Jun                     hi                    Please escalt it           04:35 PM, 30th Jun                     hi                    yes so sunday monday and tuesday           04:35 PM, 30th Jun                     hi                    today is wednesday           04:36 PM, 30th Jun                     hi                    and still no sign of the order           04:36 PM, 30th Jun                   mayar                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:40 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            04:40 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:41 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2793151