Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 12:12:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation jassim alaradi                    Bot:  Hi again! Bot:  Please enter your name Customer:  jassim alaradi Bot:  Hi Jassim Alaradi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:54 PM, 30th Jun                     jassim alaradi                    My problem that i have ordered by your application           03:57 PM, 30th Jun                     jassim alaradi                    And some items out of stock and i return one item           03:58 PM, 30th Jun                     jassim alaradi                    And from that day  im waiting my refund           03:58 PM, 30th Jun                     jassim alaradi                             03:59 PM, 30th Jun                     jassim alaradi                    And you can see the the order number from the pic upove           03:59 PM, 30th Jun                   mayar                   Hi Jassim Alaradi  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:02 PM, 30th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:06 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            04:06 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:12 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2792955