Subject: Ticket Assigned - Conversation with irfan shaik
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 10:29:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with irfan shaik irfan shaik                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  irfan shaik Bot:  Hi Irfan Shaik ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566795796            02:12 PM, 30th Jun                   mayar                   Hi Irfan ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:13 PM, 30th Jun                     irfan shaik                    Hi           02:13 PM, 30th Jun                   mayar                   Kindly send your order number           02:15 PM, 30th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:18 PM, 30th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:18 PM, 30th Jun                     irfan shaik                    this is to inform you that order 2 pants by online with reference Order #8266366022 , in that 1 pant i have received and another one has order cancelled, im writing to inform you that so far my refund not yet credit to my account ,           02:19 PM, 30th Jun                     irfan shaik                    Order #8266366022           02:19 PM, 30th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:23 PM, 30th Jun                     irfan shaik                    sure           02:23 PM, 30th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (KWD4.25) on (6/4/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:27 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            02:27 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2792284