Subject: Ticket Assigned - Conversation with junaid
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 10:25:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with junaid junaid                    Bot:  Hi again! Bot:  Please enter your name Customer:  order status Bot:  Hi Order Status ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9653884854 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502815776 Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  I can see that you are contacting us to update your order status Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I have not received a response from you yet, please confirm if you are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Return Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Return request Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  junaid Bot:  Hi Junaid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  1000011740289 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9672563240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok waiting Agent:  Hi Junaid Agent:  ,Good Afternoon, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Customer:  I have 2 issues Customer:  First is i still didnt receive order 9672563240 Customer:  Second issue is regarding return order 9672163536 Customer:  Are u there Agent:  Hold on for a moment please so I can check the details Agent:  We are really sorry for the delay Agent:  I will forward it to the concern team to deliver the order asap Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  junaid Bot:  Hi Junaid ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Still no one came to pick up for my return request. Agent:  Hi Junaid ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you. Agent:  Could you please allow me 2 minutes to check your order details? Agent:  Did you create a return request ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  junaid Bot:  Hi Junaid ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:13 PM, 30th Jun                   mayar                   Hi Junaid  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:14 PM, 30th Jun                     junaid                    Still no one came to pickup item for my return request           02:14 PM, 30th Jun                     junaid                    Its 8 days now i requested           02:14 PM, 30th Jun                     junaid                    And 3 to 4 reminder via phone and email and chat           02:16 PM, 30th Jun                     junaid                    What a pathetic service it is           02:16 PM, 30th Jun                     junaid                             02:17 PM, 30th Jun                     junaid                    Last Wednesday i requested return           02:17 PM, 30th Jun                     junaid                    I m not getting any response from ur end.           02:18 PM, 30th Jun                     junaid                    I ll end chat in 1 min if no response.           02:19 PM, 30th Jun                     junaid                    U have my details now. Kindly call me to provide me with information           02:19 PM, 30th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:21 PM, 30th Jun                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971502815776)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.              02:22 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            02:22 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:25 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2792257