Subject: Ticket Assigned - Conversation with mohammad saleem
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 09:22:45 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad saleem mohammad saleem                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad saleem Bot:  Hi Mohammad Saleem ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            12:59 PM, 30th Jun                   mayar                   Hi Mohammad Saleem  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:00 PM, 30th Jun                   mayar                   Kindly send your order number '           01:00 PM, 30th Jun                     mohammad saleem                    In the order  I canceled  two things 6324387050           01:01 PM, 30th Jun                     mohammad saleem                    and 380 riyal was not cut from my order eventhough I canceled two orders           01:02 PM, 30th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:04 PM, 30th Jun                     mohammad saleem                    Ok           01:05 PM, 30th Jun                   mayar                   The (153527458 - - Juniors Sleeveless Solid Bodysuit - Set of 3 & 162393803 - - Mimi Lu Ace Baby Buggy) in your order ID6324387050 went out of stock, so we've partially shipped your order and the invoice has been amended           01:12 PM, 30th Jun                     mohammad saleem                    But I canceled that yesterday           01:13 PM, 30th Jun                   mayar                   Do you mean you canceled the order ?           01:15 PM, 30th Jun                     mohammad saleem                    No i mean the two products which you mentioned earlier, i canceled the two products           01:18 PM, 30th Jun                     mohammad saleem                    (153527458 - - Juniors Sleeveless Solid Bodysuit - Set of 3 & 162393803 - - Mimi Lu Ace Baby Buggy)           01:18 PM, 30th Jun                   mayar                   We've partially shipped your order and the invoice has been amended           01:18 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            01:19 PM, 30th Jun                     mohammad saleem                    Yes           01:19 PM, 30th Jun                     mohammad saleem                    Will the 380 riyal removed due to the products  (153527458 - - Juniors Sleeveless Solid Bodysuit - Set of 3 & 162393803 - - Mimi Lu Ace Baby Buggy) removed           01:20 PM, 30th Jun                   mayar                   Yes the amount will be changed while delivering the order           01:21 PM, 30th Jun                   mayar                   Is there anything else i can help you with?           01:21 PM, 30th Jun                     mohammad saleem                    No but thank you for your help           01:22 PM, 30th Jun                     mohammad saleem                    Bye           01:22 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:22 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2791876