Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Jun 2021 09:20:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation vijayan chandrasekharan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vijayan chandrasekharan Bot:  Hi Vijayan Chandrasekharan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8273385775 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96551614533            01:04 PM, 30th Jun                   mayar                   Hi Vijayan ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:05 PM, 30th Jun                     vijayan chandrasekharan                    Hi mayar Good afternoon           01:05 PM, 30th Jun                     vijayan chandrasekharan                    8273385775Is my order number and ordered on 26/6           01:05 PM, 30th Jun                     vijayan chandrasekharan                    It was showing delivery on 29 but no update in my orders           01:06 PM, 30th Jun                     vijayan chandrasekharan                    Hi r u there           01:09 PM, 30th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:14 PM, 30th Jun                     vijayan chandrasekharan                    Ok           01:14 PM, 30th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:16 PM, 30th Jun                   mayar                   Is there anything else i can help you with?            01:16 PM, 30th Jun                     vijayan chandrasekharan                    No thanks           01:17 PM, 30th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 30th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2791864