Subject: Ticket Assigned - Conversation with robert john lapinig
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 13:41:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with robert john lapinig robert john lapinig                    Bot:  Hi again! Bot:  Please enter your name Customer:  robert john lapinig Bot:  Hi Robert John Lapinig ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6323660978 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:35 PM, 29th Jun                   mayar                   Hi Robert ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:35 PM, 29th Jun                     robert john lapinig                    My delivery not yet arrived           05:36 PM, 29th Jun                   mayar                   The order takes 3-5 days to be delivered our team  will contact you to deliver it asap           05:36 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            05:37 PM, 29th Jun                     robert john lapinig                    I chat on whatsapp bat didnt rply or call           05:37 PM, 29th Jun                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collecton. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+966556925257)  We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.           05:39 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            05:39 PM, 29th Jun                     robert john lapinig                    Yeah thats my number           05:40 PM, 29th Jun                     robert john lapinig                    Ok thank you           05:40 PM, 29th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:41 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2787880