Subject: Ticket Assigned - Conversation with sankarmohan
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 11:36:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sankarmohan sankarmohan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i’m sankar Bot:  Please enter your name Customer:  sankarmohan Bot:  Hi Sankarmohan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9674327286 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556020232            03:22 PM, 29th Jun                   mayar                   Hi Sankarmohan  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:23 PM, 29th Jun                     sankarmohan                    I want to cancel my order 9674327286           03:23 PM, 29th Jun                     sankarmohan                    I select wrong product           03:24 PM, 29th Jun                     sankarmohan                    So please cancel my order           03:25 PM, 29th Jun                     sankarmohan                    Order no  #9674327286           03:25 PM, 29th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:25 PM, 29th Jun                     sankarmohan                    Ok           03:28 PM, 29th Jun                     sankarmohan                    Thanks           03:31 PM, 29th Jun                   mayar                    We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:34 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            03:34 PM, 29th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:36 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2786991