Subject: Ticket Assigned - Conversation with ayomarz jokhi
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 09:23:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayomarz jokhi ayomarz jokhi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayomarz jokhi Bot:  Hi Ayomarz Jokhi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8272763669 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599218026            01:02 PM, 29th Jun                   mayar                   Hi Ayomarz  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:03 PM, 29th Jun                     ayomarz jokhi                    hello Mayar           01:03 PM, 29th Jun                     ayomarz jokhi                    Since Saturday i received 2 messages that i missed delivery and no body called me plus i am home all the time.           01:04 PM, 29th Jun                     ayomarz jokhi                    my delivery status shows i have rescheduled the delivery 2 times. But no body has contacted me, so how can i do that.           01:04 PM, 29th Jun                     ayomarz jokhi                    Hello???           01:07 PM, 29th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96599218026(  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:08 PM, 29th Jun                     ayomarz jokhi                    No body came at my address, i am at home all the time. No body contacted oin phone or at address. that what i want to bring to your notice. because it says in the tracking that i was called but no body called.           01:13 PM, 29th Jun                   mayar                   Your order is out for delivery our team will contact you on ( (+96599218026)           01:19 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            01:19 PM, 29th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:22 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2786156