Subject: Ticket Assigned - Conversation with rody agamy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 09:16:07 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rody agamy rody agamy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rody agamy Bot:  Hi Rody Agamy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335090817 Bot:  Please wait while we transfer you to an agent Agent:  Hi Rody , Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  I have ordered an order Customer:  On 13 _6 Customer:  It’s not delivered yet Customer:  And I’m traveling out of town this night Customer:  I want to collect it from a store Customer:  It won’t be delivered only in the business days Customer:  That men’s i won’t be here to take it Customer:  Can u help Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  As we checked the order was out for delivery and the courier team contacted you in this number 97334400252 for the delivery but no response from your side Customer:  No Customer:  I didnt get any messages Agent:  The order was out for delivery by aramex courier team . Customer:  I need to collect it from any store Customer:  I didn’t get ittt Customer:  No email messages even Agent:  The delivery will be scheduled again tomorrow . Customer:  I will be out of town Customer:  I’m traveling Agent:  The order will be delivered again to you Customer:  ... Customer:  I won’t take it Customer:  I will be out of the whole country in few hours Customer:  I need to go to a store and get it Customer:  The collect service Agent:  we can't change the delivery method after placing the order. Customer:  So Customer:  It will come to my home and no one will get the order Agent:  Please note that the courier team always guarantees 3 delivery attempts Agent:  If not receive the order will be cancelled and returned to the warehouse Customer:  Can they com today ? Customer:  At 5 am Customer:  I can take it before my flight Customer:  Otherwise Customer:  I will be in the airrrrrr Customer:  Or I can go to any mall now Customer:  And collect it Customer:  This is it Customer:  This is all I can do Customer:  U r not helping me Agent:  To arrange the delivery we request you to contact the courier company (aramex) by the shipment number 46600388166 Customer:  How to contact aramex? Customer:  Do they have a number Customer:  ? Customer:  And why delevring while I can collect it now from the store Customer:  Can you guys contact the mall Customer:  I will choose the nearest centerpoint to me Agent:  +97317330434 Customer:  What ? Customer:  Aramex’s number? Agent:  yes. Customer:  Will there be extra charge? Agent:  No . Customer:  Okey Customer:  Thank you Customer:  If they didn’t help Customer:  I will still need you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rody agamy Bot:  Hi Rody Agamy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  K Agent:   Hi , Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Thank you for allowing me the time to check. I appreciate your patience. Customer:  Okey Agent:  Is this contact number working ? Agent:  Hi Rody, I'm not getting a response from you. Are we still connected? Agent:  Hi Rody, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  This one is working 35090817 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Call it when the order is here Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Help Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rody agamy Bot:  Hi Rody Agamy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Okey Agent:   Hi Rody, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you. Agent:  Is this contact number working 97334400252 ? Agent:  Hi Rody, I'm not getting a response from you. Are we still connected? Customer:  So Agent:  Is this contact number working 97334400252 ? Agent:  Our courieer team try to deliver your order 2 times but there eas no respond from your side Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  No Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I would like to make this number 35090817 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Pleaseeeeeeeeeee Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  . Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ‘ Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  M Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rody agamy Bot:  Hi Rody Agamy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:   Hi , Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you. Agent:  Could you please share your correct order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi , I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rody agamy Bot:  Hi Rody Agamy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rody, Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  I want to change the phone number to this order Customer:  To this number Customer:  +97335090817 Agent:  as we checked the courier team did  3 delivery attempts for the order. Customer:  No Customer:  Only 2 Customer:  U told me 2 yesterday Customer:  And it was not business day Agent:  The order was out for delivery today. Customer:  Really? Customer:  I was home Customer:  Waiting Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rody Bot:  Hi Rody ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rody  Thank you for contacting us. This's abdallah  We would be happy to help you. Customer:  Hello Customer:  Again and again Customer:  I want to know when will me order arrive Customer:  Its beena week and more Customer:  Since 13_6 Agent:  Please confirm if you are contacting regarding the following order number: 7469645700 Customer:  Ues Customer:  Yes Agent:  We request you to please allow us some time to be verified, stay with us Agent:  We sincerely apologize for any inconvenience however,assured our team is working on your issue, and will solve your issue  as soon as possible.We request you to please allow us some time so we can work on this and do the needful. Agent:  We appreciate your patience. Customer:  I need to change the number Customer:  With the order Customer:  I want to be contacted at 35090817 Agent:  please note that we have updated your contact no 35090817 to courier partner Agent:  We request you to please allow us some time so we can work on this and do the needful. Customer:  Thats good Customer:  K Agent:  Do you have any other inquiries? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hellooooo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  inm wondering Bot:  Hi Inm Wondering ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Inm , Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  Im pissed offfffff Customer:  I’ve been waiting my order for decades Customer:  I want it delivered tomorrow Agent:  we will send to the courier team again for the delivery aasap. Customer:  ... Customer:  You said this 100 timessss Agent:  we are apologising for that . Agent:  we will send them again. Customer:  I would like to give u the adresse and the phone number again Agent:  we have already send it to them we will update it again. Agent:  Do you have any other questions I can help you with? Customer:  Yes Customer:  I will resend you the adress Customer:  Just to make sure Customer:  مجمع206 Customer:  شارع مسجد الشيخ عيسي Customer:  بنايه 1019 Customer:  شقه 21 Customer:  Muharraq Customer:  The number is 35090817 Agent:  we will do the needful. Agent:  Do you have any other questions I can help you with? Customer:  No Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a good night. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Helloooooooo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I need my fuckin ordeeerrrrr Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I need to talk to someone about this shit Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hellppppp Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Please Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  this is the worst service ever Bot:  Hi This Is The Worst Service Ever ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  .. Agent:  Hi ,Good Evening, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Agent:  |As we can check your issue has already been forwarded to the concern team Agent:  and the order will be delivered soon Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  . Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hellloooooooo Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hey Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rody agamy Bot:  Hi Rody Agamy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  ,Good Morning, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Customer:  Pleasee help Customer:  My order is sooooooo fucking late Customer:  I need it delivered maximum tomorrow Customer:  I dont know what the fuck would happen to ordere it from 13_6 and not delivering it yetttt Customer:  Hello???? Agent:  is this the order number 7469645700? Customer:  Yesss Customer:  ??? Customer:  ???? Customer:  Omg this is the worst order and service ever Agent:  Hold on for a moment please so I can check the details Agent:  as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+97334400252). Agent:  We request you to please share your full address and contact number (house number - neighbourhood - street - city)so that we can forward it to the courier to update and arrange a the delivery asap. Customer:  Apartment number 21 floor 3 Customer:  Again and again and again Customer:  Yes please Customer:  Isa mosque street Customer:  Block206 Customer:  Phone number 35090817 Customer:  Bulding Number 1019 Customer:  Did you get that? Customer:  Did you get that? Agent:  Thank you for sharing the address Agent:  I will forward it to the concern team to update and deliver the order asap Customer:  I still remind you Agent:  Is there anything else I can assist you with? Customer:  I want it deliverd today Customer:  Or tomorrow Customer:  Or i will cancel this cursed order Customer:  ??????? Customer:  ....... Agent:  We will do our best to deliver the order within 24 hours Agent:  Please allow us to do the needful Agent:  Thank you for your understanding and cooperation. Agent:  We appreciate your patience. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have an order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  rody agamy Bot:  Hi Rody Agamy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7469645700 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:02 PM, 29th Jun                   mayar                   Hi Rody  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:02 PM, 29th Jun                     rody agamy                    I have an order should be delivered todaaaaaaay           01:03 PM, 29th Jun                     rody agamy                    I ordered it since 13_6           01:03 PM, 29th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97334400252)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:07 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            01:12 PM, 29th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2786116