Subject: Ticket Assigned - Conversation with walaa
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 09:15:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with walaa walaa                    Bot:  Hi again! Bot:  Please enter your name Customer:  walaa Bot:  Hi Walaa ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9671715206 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:00 PM, 29th Jun                     walaa                    ok           01:00 PM, 29th Jun                   mayar                   Hi Walaa ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:00 PM, 29th Jun                     walaa                    hello Mayar           01:00 PM, 29th Jun                     walaa                    i claimed my problem here and thru mail several times and fedup           01:00 PM, 29th Jun                     walaa                    as nothing is resolved           01:00 PM, 29th Jun                     walaa                    related to same order           01:01 PM, 29th Jun                     walaa                    should i consider that Max wont deliver my order?           01:01 PM, 29th Jun                     walaa                    it should hv been simply clarified so not waste customer time           01:01 PM, 29th Jun                     walaa                    this is really ridiculous and very frsutrating           01:02 PM, 29th Jun                     walaa                             01:04 PM, 29th Jun                     walaa                    wht is this suppose to mean??           01:04 PM, 29th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:04 PM, 29th Jun                     walaa                    u didnt call me to deliver anything and u mentioned that I refused to receive it!           01:04 PM, 29th Jun                     walaa                    zero professionalism, I kept chasing ur colleges since 20th           01:06 PM, 29th Jun                     walaa                    ok Mayar           01:06 PM, 29th Jun                     walaa                    hopefully u can succeed on issue that others failed to resolve           01:06 PM, 29th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971505110585)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:12 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            01:12 PM, 29th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:15 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2786109