Subject: Ticket Assigned - Conversation with sruthy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 08:55:34 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sruthy sruthy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sruthy Bot:  Hi Sruthy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8273486608 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096594978856            12:41 PM, 29th Jun                   mayar                   Hi Sruthy ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:43 PM, 29th Jun                     sruthy                    It's already 3 days after placing my order. Still it showing processing in the order history           12:43 PM, 29th Jun                     sruthy                    It's already 3 days after placing my orders. Still it showing processing in order history           12:44 PM, 29th Jun                     sruthy                    When will I  get the items I  ordered           12:44 PM, 29th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           12:45 PM, 29th Jun                     sruthy                    Sure           12:45 PM, 29th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:47 PM, 29th Jun                     sruthy                    Ok           12:47 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            12:52 PM, 29th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2786013