Subject: Ticket Assigned - Conversation with yosra
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 08:50:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yosra yosra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yosra Bot:  Hi Yosra ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9674288212 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971567046242            12:34 PM, 29th Jun                   mayar                   Hi Yosra,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:34 PM, 29th Jun                     yosra                    hello dear           12:34 PM, 29th Jun                     yosra                    I want to cancel the order ending with 212           12:35 PM, 29th Jun                     yosra                    as it was placed on the wrong address           12:35 PM, 29th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           12:38 PM, 29th Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:39 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            12:39 PM, 29th Jun                     yosra                    hello           12:43 PM, 29th Jun                     yosra                    not this order           12:45 PM, 29th Jun                   mayar                   this one ( 9674288212) ?           12:45 PM, 29th Jun                     yosra                    yes           12:45 PM, 29th Jun                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:47 PM, 29th Jun                   mayar                   Is there anything else i can help you with?           12:47 PM, 29th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:50 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2785983