Subject: Ticket Assigned - Conversation with ekta karera
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 29 Jun 2021 08:42:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ekta karera ekta karera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ekta karera Bot:  Hi Ekta Karera ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971567163585            12:26 PM, 29th Jun                   mayar                   Hi Ekta ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:26 PM, 29th Jun                     ekta karera                    I have placed my return request howevet no one has yet come to pick the returjed products           12:26 PM, 29th Jun                   mayar                   Kindly send your order number           12:28 PM, 29th Jun                     ekta karera                    Just a second           12:28 PM, 29th Jun                   mayar                   Take your time           12:29 PM, 29th Jun                     ekta karera                             12:29 PM, 29th Jun                   mayar                   Thank you for providing us with this details            12:31 PM, 29th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           12:31 PM, 29th Jun                     ekta karera                    Sure           12:32 PM, 29th Jun                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971567163585  )  We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.    We thank you for your understanding and cooperate           12:37 PM, 29th Jun                   mayar                   Is there anything else i can help you with?            12:38 PM, 29th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:42 PM, 29th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2785942