Subject: Ticket Assigned - Conversation with jamilkhan
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 15:32:08 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jamilkhan jamilkhan                    Bot:  Hi again! Bot:  Please enter your name Customer:  jamilkhan Bot:  Hi Jamilkhan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:21 PM, 28th Jun                   mayar                   Hi Jamilkhan ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:22 PM, 28th Jun                     jamilkhan                    Hello sir i have a problem i ordered wrong size can i change it           07:23 PM, 28th Jun                     jamilkhan                    6322150531           07:23 PM, 28th Jun                     jamilkhan                             07:24 PM, 28th Jun                     jamilkhan                             07:24 PM, 28th Jun                     jamilkhan                    Can i exchange it please size problem           07:25 PM, 28th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           07:25 PM, 28th Jun                     jamilkhan                    Ok sir no problem           07:25 PM, 28th Jun                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111629 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Max store.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:30 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            07:30 PM, 28th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2782968