Subject: Ticket Assigned - Conversation with layeeq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 15:21:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with layeeq layeeq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  layeeq Bot:  Hi Layeeq ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565832398 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Thank you for contacting us. This's Mazen  We would be happy to help you. Agent:  Could you please share your order number so that I can assist you further? Customer:  9672265970 Customer:  I requested for return but nobody came and collected the items till now Customer:  It’s more than 3 days Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  Our delivery team try to contact you in your number  to collect the items but there was no response from your side Agent:  Is this contact number is right ?565832398 Agent:  Hi, I'm not getting a response from you. Are you still connected? Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Bot:  Rate our Customer Service Agent Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  layeeq Bot:  Hi Layeeq ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:04 PM, 28th Jun                   mayar                   Hi Layeeq,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:14 PM, 28th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:18 PM, 28th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:19 PM, 28th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:21 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2782899