Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 14:18:07 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId0b66ffe2-7023-42ff-82af-cbe153c64311" class="inline-image-global inlined-image-cid-0b66ffe2-7023-42ff-82af-cbe153c64311" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNDAxNDQ3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.g5TV2cMOq3k1YHTBh4R2Oanu6YWdYMGQDKIVV77nCYk" style="width:100%;max-width:800px"><br>
</div>No one call me a phone.  I do not rejected the shipment because no one call me ..<div id="yMail_cursorElementTracker_1624889653281">I need  real solution </div>
<div id="yMail_cursorElementTracker_1624889681448">..I have 5 days only to leave for a vacation </div>
<div id="yMail_cursorElementTracker_1624889771289"><br></div>
<div id="yMail_cursorElementTracker_1624889772485">Phone number is ..</div>
<div id="yMail_cursorElementTracker_1624889803525">0502037171</div>
<div id="yMail_cursorElementTracker_1624889712627">
<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
</div>
</blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 28 Jun 2021 at 12:29 pm, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7743704170"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr">
<div dir="rtl">مرحبا مصطفى,</div>
<div dir="ltr">
<div><br style='color:rgb(0, 0, 0);font-family:arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:16px'></div>
<div dir="rtl">شكراً لك على تواصلك معنا.</div>
<div><br style='color:rgb(0, 0, 0);font-family:arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:16px'></div>
<div dir="rtl">تقبل كامل اعتذارنا عن الإزعاج الذي تسببنا به.</div>
<div><br style='color:rgb(0, 0, 0);font-family:arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:16px'></div>
<div dir="rtl">يرجى العلم بأنه قد تم رفع طلب حضرتك رقم ( 9672623797)للجهات المعنية و سيتم اتخاذ الإجراء اللازم بأسرع وقت ممكن و لضمان عدم تكرار هذا الخطأ مستقبلا.</div>
<div><br style='color:rgb(0, 0, 0);font-family:arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:16px'></div>
<div dir="rtl">لا تتردد بالاتصال بنا للحصول على مزيد من المساعدة.</div>
<div><br style='color:rgb(0, 0, 0);font-family:arial, helvetica, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:16px'></div>
<div dir="rtl">أصدقائك،</div>
<div dir="rtl">فريق الدعم.</div>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2774409