Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 12:17:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation arjun mty                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arjun mty Bot:  Hi Arjun Mty ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6322143728 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536072417            04:11 PM, 28th Jun                   mayar                   Hi Arjun  ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:11 PM, 28th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966536027417)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:12 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            04:12 PM, 28th Jun                     arjun mty                    Sir, i have mistake from my order.  The mistake is my contact number was wrong thats why I didnt recieve order           04:12 PM, 28th Jun                   mayar                   Kindly send your right contact number to update it           04:13 PM, 28th Jun                     arjun mty                    0536072417           04:13 PM, 28th Jun                     arjun mty                    This is my number           04:14 PM, 28th Jun                     arjun mty                    Please send my order Asap           04:14 PM, 28th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:14 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            04:15 PM, 28th Jun                     arjun mty                    Thank u for here           04:15 PM, 28th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:17 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2781653