Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 12:01:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation krystal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  krystal Bot:  Hi Krystal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581544718            03:42 PM, 28th Jun                   mayar                   Hi Krystal,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:42 PM, 28th Jun                     krystal                    Hi           03:44 PM, 28th Jun                   mayar                   Kindly send your order number           03:44 PM, 28th Jun                     krystal                    9657107103           03:44 PM, 28th Jun                     krystal                    Its almost 2 months since i requested for return pick up           03:45 PM, 28th Jun                     krystal                    why is it taking so lonf           03:45 PM, 28th Jun                     krystal                    long           03:45 PM, 28th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:47 PM, 28th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:51 PM, 28th Jun                     krystal                    how much time           03:52 PM, 28th Jun                     krystal                    its been more than weeks i am waiting for the returns but i still have to pay the installment for the things i am not using           03:52 PM, 28th Jun                   mayar                   Our team will contact you on your email whiten 1-2 days           03:54 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            03:54 PM, 28th Jun                     krystal                    tomorrow is the due date for my installment           03:57 PM, 28th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           03:58 PM, 28th Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:58 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            03:58 PM, 28th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:00 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2781549