Subject: Ticket Assigned - Conversation with beverly onanon
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 11:43:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with beverly onanon beverly onanon                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  beverly onanon Bot:  Hi Beverly Onanon ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6322910064 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502467435            03:35 PM, 28th Jun                   mayar                   Hi Beverly ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:35 PM, 28th Jun                     beverly onanon                    Hi Mayar           03:36 PM, 28th Jun                     beverly onanon                    Please I need your help to reschedule my order           03:36 PM, 28th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:37 PM, 28th Jun                     beverly onanon                    Sure           03:38 PM, 28th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966502467435)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:40 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            03:40 PM, 28th Jun                     beverly onanon                    Yes..that is my mobile number           03:42 PM, 28th Jun                     beverly onanon                    That’s all Mayar..thank you           03:43 PM, 28th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:43 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2781438