Subject: Ticket Assigned - Conversation with philo joseph
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 11:35:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with philo joseph philo joseph                    Bot:  Hi again! Bot:  Please enter your name Customer:  philo joseph Bot:  Hi Philo Joseph ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:19 PM, 28th Jun                   mayar                   Hi Philo ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:19 PM, 28th Jun                   mayar                   Kindly send your order number           03:20 PM, 28th Jun                     philo joseph                    Wanted to know why the items were cancelled from my order when it shows still available           03:21 PM, 28th Jun                   mayar                   Kindly send your order number           03:22 PM, 28th Jun                     philo joseph                    971525685960           03:23 PM, 28th Jun                     philo joseph                    Tats my number           03:23 PM, 28th Jun                   mayar                   Kindly send your order number           03:24 PM, 28th Jun                     philo joseph                             03:25 PM, 28th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:26 PM, 28th Jun                     philo joseph                    ?           03:27 PM, 28th Jun                   mayar                   The (162997316 - - Juniors Printed Joggers with Drawstring Closure & 163043977 - - Juniors Graphic Print T-shirt and Pyjama Set - Set of 2  ) in your order ID 9672874084 went out of stock, so we've partially shipped your order and the amount of  AED16.73 & AED62.54 will be refunded back to your debit or Credit Card in 7-14 working days.           03:30 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            03:30 PM, 28th Jun                     philo joseph                    Pajama set of 2 still shows Available           03:30 PM, 28th Jun                     philo joseph                    Anyways           03:31 PM, 28th Jun                     philo joseph                    How long will it take for the refund           03:31 PM, 28th Jun                   mayar                   will be refunded back to your debit or Credit Card in 7-14 working days.           03:33 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            03:33 PM, 28th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2781378