Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 11:06:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation asim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asim Bot:  Hi Asim ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501381456            02:54 PM, 28th Jun                   mayar                   Hi Asim  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:55 PM, 28th Jun                     asim                    I requested for returns           02:55 PM, 28th Jun                     asim                    No contact for pick up after that           02:55 PM, 28th Jun                   mayar                   Kindly send your order number           02:57 PM, 28th Jun                     asim                    9671466283           02:58 PM, 28th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:58 PM, 28th Jun                     asim                    Sure           02:58 PM, 28th Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:01 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            03:01 PM, 28th Jun                     asim                    Thats it           03:01 PM, 28th Jun                     asim                    By when i should expect a response?           03:02 PM, 28th Jun                   mayar                   Our team will contact you in 1-2  days           03:03 PM, 28th Jun                   mayar                   Is there anything else i can help you with?            03:03 PM, 28th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:05 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2781176