Subject: Ticket Assigned - Conversation with junaid
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 10:45:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with junaid junaid                    Bot:  Hi again! Bot:  Please enter your name Customer:  order status Bot:  Hi Order Status ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9653884854 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502815776 Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  I can see that you are contacting us to update your order status Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I have not received a response from you yet, please confirm if you are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Return Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Return request Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  junaid Bot:  Hi Junaid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  1000011740289 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9672563240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok waiting Agent:  Hi Junaid Agent:  ,Good Afternoon, Thank you for contacting us. My name is Fahim, I will be happy to assist you. Customer:  I have 2 issues Customer:  First is i still didnt receive order 9672563240 Customer:  Second issue is regarding return order 9672163536 Customer:  Are u there Agent:  Hold on for a moment please so I can check the details Agent:  We are really sorry for the delay Agent:  I will forward it to the concern team to deliver the order asap Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  junaid Bot:  Hi Junaid ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:37 PM, 28th Jun                     junaid                    Still no one came to pick up for my return request.           02:38 PM, 28th Jun                   mayar                   Hi Junaid ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:39 PM, 28th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:39 PM, 28th Jun                   mayar                   Did you create a return request ?           02:40 PM, 28th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:42 PM, 28th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:43 PM, 28th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:45 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2781037