Subject: Ticket Assigned - Conversation with one item has not been received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 10:54:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with one item has not been received one item has not been received                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  one item has not been received Bot:  Hi One Item Has Not Been Received ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6322662059 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966555056805            02:35 PM, 27th Jun                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:36 PM, 27th Jun                     one item has not been received                    Hi Sir           02:36 PM, 27th Jun                     one item has not been received                    One item of order # 6322662059 IS NOT ELIVERED           02:36 PM, 27th Jun                     one item has not been received                    and alternatively 2 other shirts delivered           02:36 PM, 27th Jun                     one item has not been received                    and invoiced           02:37 PM, 27th Jun                     one item has not been received                    Order #6322662059  24 Jun 2021 - 06:11 PM           02:37 PM, 27th Jun                     one item has not been received                    Hi Mayar           02:38 PM, 27th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:40 PM, 27th Jun                     one item has not been received                    sure           02:40 PM, 27th Jun                     one item has not been received                    LEE COOPER PLAIN SHIRT WITH SPREAD COLLAR WITH SHORT SLEEVES, SIZE: L , Colour : BLUE is not received           02:41 PM, 27th Jun                   mayar                   After checking your order, we found out that your order has been delivered completely, including (LEE COOPER PLAIN SHIRT WITH SPREAD COLLAR WITH SHORT SLEEVES, SIZE: L , Colour : BLUE).           02:48 PM, 27th Jun                     one item has not been received                    We opened the pack and found the mentioned shirt is missing           02:49 PM, 27th Jun                     one item has not been received                    it is NOT there           02:49 PM, 27th Jun                     one item has not been received                    something wrong           02:50 PM, 27th Jun                     one item has not been received                    How to deal with it           02:50 PM, 27th Jun                     one item has not been received                    please advise           02:50 PM, 27th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:51 PM, 27th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (SAR 40) on (27/6/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:52 PM, 27th Jun                   mayar                   Is there anything else i can help you with?            02:52 PM, 27th Jun                     one item has not been received                    thanks           02:52 PM, 27th Jun                     one item has not been received                    its done           02:53 PM, 27th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:53 PM, 27th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2775045