Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 10:31:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503665508            02:18 PM, 27th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:18 PM, 27th Jun                     hi                    Hi Mayar           02:18 PM, 27th Jun                     hi                    I received mu shipment today and i want to return it noting that i ordered online           02:19 PM, 27th Jun                     hi                    I could not find any function online to place a return request           02:19 PM, 27th Jun                     hi                    I went to app, account, orders, but no function to return order           02:20 PM, 27th Jun                     hi                    Pls help           02:20 PM, 27th Jun                   mayar                   kINDLY SEND YOUR ORDER NUMBER           02:21 PM, 27th Jun                     hi                    Ok just hold pls           02:21 PM, 27th Jun                     hi                    LM9673319162           02:21 PM, 27th Jun                     hi                    Here u go           02:22 PM, 27th Jun                     hi                    Hello           02:24 PM, 27th Jun                     hi                    Mayar           02:24 PM, 27th Jun                   mayar                   Thank you for providing us with this details            02:24 PM, 27th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           02:24 PM, 27th Jun                     hi                    Ok           02:24 PM, 27th Jun                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en/. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any mAX store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:26 PM, 27th Jun                   mayar                   Is there anything else i can help you with?            02:27 PM, 27th Jun                     hi                    Thanks           02:27 PM, 27th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:31 PM, 27th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2774900