Subject: Ticket Assigned - Conversation with muhammad akbar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 10:10:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad akbar muhammad akbar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad akbar Bot:  Hi Muhammad Akbar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550941868            01:37 PM, 27th Jun                   mayar                   Hi Muhammad ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:38 PM, 27th Jun                   mayar                   Kindly send your order number           01:38 PM, 27th Jun                     muhammad akbar                    Hi. I actually did not receive one dress frok my order           01:39 PM, 27th Jun                     muhammad akbar                    From*           01:39 PM, 27th Jun                     muhammad akbar                    Order #6322373493 - Did not receive the Printed hooded sweatshirt. Colour Grey & size 18           01:40 PM, 27th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:41 PM, 27th Jun                     muhammad akbar                    Ok           01:41 PM, 27th Jun                     muhammad akbar                    I only received a full length pyjama. Did not reveive printed hooded sweatshirt           01:41 PM, 27th Jun                   mayar                   After checking your order, we found out that your order has been delivered completely, including  hooded sweatshirt. Colour Grey & size 18.           01:45 PM, 27th Jun                   mayar                   Is there anything else i can help you with?            01:45 PM, 27th Jun                     muhammad akbar                    I did not receive the hooded sweatshirt           01:46 PM, 27th Jun                     muhammad akbar                    I only got a pyjama           01:46 PM, 27th Jun                     muhammad akbar                             01:49 PM, 27th Jun                     muhammad akbar                    /startOver           01:51 PM, 27th Jun                     muhammad akbar                    /startOver           01:52 PM, 27th Jun                     muhammad akbar                    /startOver           01:53 PM, 27th Jun                   mayar                   We sincerely apologize for any inconvenience caused,           01:56 PM, 27th Jun                   mayar                   Kindly return the item           01:56 PM, 27th Jun                     muhammad akbar                    Ok           02:00 PM, 27th Jun                   mayar                   In the meantime, an exchange is not available at https://www.centrepointstores.com/sa/en/department/women You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any CENTREPOINT store .   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any CENTREPOINT store .  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.CENTREPOINT store .           02:06 PM, 27th Jun                   mayar                   Is there anything else i can help you with?            02:06 PM, 27th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:09 PM, 27th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2774759