Subject: Ticket Assigned - Conversation with aqeela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 10:01:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aqeela aqeela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aqeela Bot:  Hi Aqeela ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  07336986960            01:37 PM, 27th Jun                   mayar                   Hi Aqeela ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:38 PM, 27th Jun                   mayar                   Kindly send your order number           01:39 PM, 27th Jun                     aqeela                    Hi , I was ordering a dress but my shukran didn’t work           01:39 PM, 27th Jun                   mayar                   You did not get Shukran points           01:40 PM, 27th Jun                     aqeela                    I was ordering a dress with shukran discount but before I pay for it the page gone then I want to order again but the shukran discount gone I don’t know why.           01:41 PM, 27th Jun                   mayar                   Kindly share a screen shot of this offer           01:42 PM, 27th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:45 PM, 27th Jun                     aqeela                             01:46 PM, 27th Jun                     aqeela                             01:47 PM, 27th Jun                     aqeela                    When I want to pay there is no shukran discount           01:48 PM, 27th Jun                   mayar                   Do you mean you do not have shukran points now           01:49 PM, 27th Jun                   mayar                   ?           01:49 PM, 27th Jun                     aqeela                    Yes , I have shukran points in my card but when I try to pay there’s no points           01:50 PM, 27th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:54 PM, 27th Jun                   mayar                   Sorry for the wrong replay Kindly contact shukran team           01:55 PM, 27th Jun                   mayar                   Is there anything else i can help you with?            02:01 PM, 27th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:01 PM, 27th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2774694