Subject: New Reply Received - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 09:44:55 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Dear CSTeam.<div>
<br>How long would it take for your shipping partner to collect my return item or should I take it to the nearest shop?</div>
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<div>I hope you will act as soon as possible. This complaint has been more than a month now.</div>
<font color="#888888"><div><br></div>
<div>Jeanette Soriano</div>
<div>0529370694</div></font>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 19, 2021 at 11:05 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Jeanette ,</div>
<div><br></div>
<div dir="ltr">Thank you for your patience.<br><br>We apologize for the inconvenience you have faced.<br><br>Regarding the order 9661855528 We would like to inform you that a new return request has been created on your behalf, Please rest assured that our courier partner is going to contact you the soonest to arrange the collection.<br>The tracking NO is ​ RP061921001826<br>You can track from the following website ​<a href="https://track24.net/service/lmg/tracking/" rel="noreferrer" target="_blank">https://track24.net/service/lmg/tracking/</a><br><br>Please feel welcome to reopen this ticket or open a new one if you need any further assistance. <br><br>Thanks again for your cooperation!<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2682553