Subject: Ticket Assigned - Conversation with hamita
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 09:05:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hamita hamita                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hamita Bot:  Hi Hamita ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  967271931 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9672719317 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  P
 lease enter your number Customer:  +971563262038            12:56 PM, 27th Jun                     hamita                    Ok           12:56 PM, 27th Jun                   mayar                   Hi Hamita,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:56 PM, 27th Jun                     hamita                    Ok           12:56 PM, 27th Jun                     hamita                    9672719317           12:57 PM, 27th Jun                     hamita                    I didn't receive my order           12:57 PM, 27th Jun                     hamita                    Click and collect in ibn batuta mall           12:57 PM, 27th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           12:58 PM, 27th Jun                     hamita                    Yes go ahead           12:58 PM, 27th Jun                   mayar                   It takes 2-3 working days
  to be ready at the store our team will contact you on +971564647341 once it is ready Is there anything else i can help you with?           12:59 PM, 27th Jun                     hamita                    But when j ordered it showed me 27th collection date           01:00 PM, 27th Jun                     hamita                    Now how come it changed           01:00 PM, 27th Jun                   mayar                   We will contact ourteam to do the needful and to contact you asap           01:02 PM, 27th Jun                     hamita                    Ok           01:02 PM, 27th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:04 PM, 27th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2774381