Subject: Ticket Assigned - Conversation with 062421003203
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 27 Jun 2021 08:40:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with 062421003203 062421003203                    Bot:  Hi again! Bot:  Please enter your name Customer:  shamrith Customer:  062421003203 Bot:  Please enter your name Bot:  Hi 062421003203 ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  062421003203 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:14 PM, 27th Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:15 PM, 27th Jun                     062421003203                    Yesterday is my delivery day           12:15 PM, 27th Jun                     062421003203                    Still i didnt receive mine           12:15 PM, 27th Jun                     062421003203                    062421003203           12:16 PM, 27th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           12:16 PM, 27th Jun                     062421003203                    Okay           12:16 PM, 27th Jun                     062421003203                    Hello           12:21 PM, 27th Jun                   mayar                   Kindly send your right order number           12:25 PM, 27th Jun                   mayar                   It starts with 9           12:25 PM, 27th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:28 PM, 27th Jun                     062421003203                    062421003203           12:29 PM, 27th Jun                     062421003203                    This is my number           12:29 PM, 27th Jun                     062421003203                    Sorry 9672746026           12:29 PM, 27th Jun                   mayar                   Thank you for providing us with this details            12:29 PM, 27th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           12:29 PM, 27th Jun                     062421003203                    Okay           12:30 PM, 27th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+971559749239)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           12:33 PM, 27th Jun                   mayar                   Is there anything else i can help you with?            12:37 PM, 27th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 PM, 27th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2774226