Subject: Ticket Assigned - Conversation with kresa
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 12:19:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kresa kresa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kresa Bot:  Hi Kresa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507590350            04:15 PM, 26th Jun                   mayar                   Hi Kresa ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:15 PM, 26th Jun                     kresa                    Hello           04:16 PM, 26th Jun                     kresa                    I have filed for a return item like 3days ago. But no update yet           04:16 PM, 26th Jun                   mayar                   The item will be collected whiten 1-2 days           04:18 PM, 26th Jun                   mayar                   it takes 3-5 days to be collected           04:18 PM, 26th Jun                   mayar                   Is there anything else i can help you with?            04:18 PM, 26th Jun                     kresa                    Oh okay. That’s all. Thank you!           04:19 PM, 26th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:19 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2770140