Subject: Ticket Assigned - Conversation with joje
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 11:26:46 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joje joje                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joje Bot:  Hi Joje ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7471274270 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97332288798 Bot:  Please wait while we transfer you to an agent Agent:  Hi Joje Thank you for contacting us. This's Mazen  We would be happy to help you. Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  My delivery update shows tried contacting customer Customer:  But no one contacted me Agent:  Order is out for delivery today our delivery team will call you on to deliver the order to you  Agent:  Is this contact number is right ? Agent:  32288798 Customer:  Yes Agent:  We sincerely apologize for any inconvenience caused you.  Agent:  I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority. Agent:  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.  Customer:  Thanks Agent:  Do you have any other inquiries that we can help with? Agent:  we will be on touch with you and contact you on your email Agent:  [email-masked] Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joje Bot:  Hi Joje ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7471274270 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Joje, Thank you for contacting us. This's Mohamed . I will be happy to help you. Agent:  We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you. Agent:  We would like to inform you that our courier partner tried to contact you on (+97332288798)  but didn't receive any response from your end Agent:  Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joje Bot:  Hi Joje ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7471274270 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:18 PM, 26th Jun                     joje                    Ok           03:18 PM, 26th Jun                   mayar                   Hi Joje ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:20 PM, 26th Jun                     joje                    Hello           03:20 PM, 26th Jun                     joje                    How are you ?           03:20 PM, 26th Jun                   mayar                   Fine and you           03:20 PM, 26th Jun                     joje                    Good           03:20 PM, 26th Jun                     joje                    I was supposed to have a delivery from 21           03:21 PM, 26th Jun                     joje                    And its 26           03:21 PM, 26th Jun                     joje                    Everyday i get a message from aramex saying will be delivered  today from 21           03:22 PM, 26th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:22 PM, 26th Jun                     joje                    And by evening i get a message saying customer not reachable           03:23 PM, 26th Jun                     joje                    Can you get me the delivery guys contact number           03:23 PM, 26th Jun                   mayar                   Your order is out for delivery our team will contact you on +97332288798           03:23 PM, 26th Jun                     joje                    They dont           03:24 PM, 26th Jun                   mayar                   For sorry we  do not have his contact number  our team will contact you on +97332288798           03:24 PM, 26th Jun                   mayar                   Is there anything else i can help you with?            03:24 PM, 26th Jun                     joje                    Please a soon as possible           03:24 PM, 26th Jun                   mayar                   We will contact our team to dothe needful           03:26 PM, 26th Jun                   mayar                   Is there anything else i can help you with?            03:26 PM, 26th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2769800