Subject: Ticket Assigned - Conversation with rajesh cyriac
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 10:23:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajesh cyriac rajesh cyriac                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajesh cyriac Bot:  Hi Rajesh Cyriac ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8272272980 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96555491428            02:09 PM, 26th Jun                   mayar                   Hi Rajesh ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:12 PM, 26th Jun                     rajesh cyriac                    My order was out for delivery in Thursday.. after that no update           02:13 PM, 26th Jun                     rajesh cyriac                    Still not delivered           02:13 PM, 26th Jun                     rajesh cyriac                    Order 8272272980           02:13 PM, 26th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+96555491428)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           02:14 PM, 26th Jun                     rajesh cyriac                    Ok           02:15 PM, 26th Jun                     rajesh cyriac                    Thanks           02:15 PM, 26th Jun                   mayar                   Is there anything else i can help you with?            02:19 PM, 26th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:23 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2769406