Subject: Ticket Assigned - Conversation with athan salonga
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 09:32:40 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with athan salonga athan salonga                    Bot:  Hi again! Bot:  Please enter your name Customer:  athan salonga Bot:  Hi Athan Salonga ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6317849635 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:14 PM, 26th Jun                     athan salonga                    Please can you check or update my order if they will deliver it or not           01:16 PM, 26th Jun                     athan salonga                    I checked it in the courier service its same status since june 22           01:19 PM, 26th Jun                   mayar                   Hi Athan ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:25 PM, 26th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           01:25 PM, 26th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966555349036)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           01:27 PM, 26th Jun                   mayar                   Is there anything else i can help you with?            01:27 PM, 26th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:29 PM, 26th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:32 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2769056