Subject: Email was not delivered to [email-masked]
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Jun 2021 08:58:25 +0000

Hi Mayar nasser mahmoud,  
  The following message composed by you on ticket 2765593 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Problem Statement:  BABYSHOP TEAM  Order Date : Nov 3, 2020 Order ID: 6238610279 Tracking ID: 46376664390 Assistance Required: Damaged Item  Issue Description: Customer emailed us informing that he/she received the item on 11/9/20  but the item which they recieved is damaged. she started to use it 1 month before and she is complaining about a annoying voice comes from the wheels while using it .  Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards, Mayar