Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 21:20:33 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Dear Mr/Madam<div>I waited for your response for the refund and the 3-week period elapsed with no response. Can you solve this problem please? </div>
<div>I need to make a new order from your store<br>Thanks in advance</div>
<div>looking forward to hearing from you</div>
<div>Heba</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Jun 6, 2021 at 2:24 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Heba ,<br><br>
</div>
<div dir="ltr">
<div>Thank you for reaching out to us.</div>
<div>
<br>We apologize for the inconvenience that has happened.</div>
<div dir="ltr">
<br>Regarding the order: 6307402017 Please note that the refund has been processed successfully from our side for the amount SAR341.10 &amp; SAR69.30, however due to some concerns with the payment vendor, the refund has been rejected.</div>
<div>
<br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 3 weeks.</div>
<div>
<br>Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
<div>
<br>Feel free to reach out to us for any further assistance.</div>
<div>
<br>Your Friends</div>
<div dir="ltr">The Support Team</div>
</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2600145