Subject: Ticket Assigned - Conversation with vineetha
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 14:39:48 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vineetha vineetha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vineetha Bot:  Hi Vineetha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96565078832            06:30 PM, 25th Jun                   mayar                   Hi Vineetha  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:31 PM, 25th Jun                     vineetha                    We returned an item           06:31 PM, 25th Jun                   mayar                   Kindly send your order number           06:31 PM, 25th Jun                     vineetha                    But no credit added           06:31 PM, 25th Jun                   mayar                   Kindly send your order number           06:31 PM, 25th Jun                     vineetha                    Delivery collected the item           06:31 PM, 25th Jun                     vineetha                    Ok let me get it           06:32 PM, 25th Jun                   mayar                   Take your time           06:32 PM, 25th Jun                     vineetha                    8268304110           06:33 PM, 25th Jun                   mayar                   Thank you for providing us with this details            06:33 PM, 25th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:33 PM, 25th Jun                     vineetha                    Got information that it returned on sunday           06:34 PM, 25th Jun                     vineetha                    Ok           06:34 PM, 25th Jun                   mayar                   We would like to inform you that we have processed the refund of amount (KWD6.00) on (19/6/2021) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:37 PM, 25th Jun                   mayar                   Is there anything else i can help you with?            06:37 PM, 25th Jun                     vineetha                    Oh ok so its not credited to our account in the aop           06:38 PM, 25th Jun                     vineetha                    App           06:38 PM, 25th Jun                     vineetha                    Ok thanks will wait then           06:38 PM, 25th Jun                     vineetha                    Thanks           06:38 PM, 25th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:39 PM, 25th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2766147