Subject: Ticket Assigned - Conversation with cielo sanjuan
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 13:18:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cielo sanjuan cielo sanjuan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  cielo sanjuan Bot:  Hi Cielo Sanjuan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7471902737 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97339869278            05:07 PM, 25th Jun                   mayar                   Hi Cielo  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:08 PM, 25th Jun                     cielo sanjuan                    Regarding my order (Order #7471902737)           05:08 PM, 25th Jun                     cielo sanjuan                    no one was at home when the delivery was done           05:09 PM, 25th Jun                     cielo sanjuan                    could you possibly reschedule another delivery?           05:09 PM, 25th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:09 PM, 25th Jun                     cielo sanjuan                    sure           05:09 PM, 25th Jun                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+97339869278)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           05:11 PM, 25th Jun                   mayar                   (+97339869278) ​           05:11 PM, 25th Jun                   mayar                   Is this your contact number ?           05:12 PM, 25th Jun                     cielo sanjuan                    Confirming number.           05:12 PM, 25th Jun                     cielo sanjuan                    can i expect the delivery for today?           05:12 PM, 25th Jun                   mayar                   We will contact our team to deliver it asap           05:13 PM, 25th Jun                     cielo sanjuan                    Okay noted. thanks!           05:13 PM, 25th Jun                   mayar                   Is this your contact number ?           05:13 PM, 25th Jun                     cielo sanjuan                    Yes           05:13 PM, 25th Jun                   mayar                   Is this your contact number ?           05:14 PM, 25th Jun                     cielo sanjuan                    Yes.           05:14 PM, 25th Jun                   mayar                   How may i help you ?           05:14 PM, 25th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:15 PM, 25th Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:18 PM, 25th Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:18 PM, 25th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2765809