Subject: Ticket Assigned - Conversation with sharukh khan
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 13:07:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharukh  khan sharukh  khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sharukh  khan Bot:  Hi Sharukh  Khan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501508629            04:54 PM, 25th Jun                   mayar                   Hi Sharukh Khan  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:54 PM, 25th Jun                     sharukh  khan                    Hi I had ordered two shirts one was from bosinni why that order got cancelled and from where can I get that shirt           04:55 PM, 25th Jun                     sharukh  khan                    And the order was cancelled from your end by when I would get the refund           04:56 PM, 25th Jun                   mayar                   Kindly send your order number           04:56 PM, 25th Jun                     sharukh  khan                    Thank you for your order. Order 9672664323 for Sustainable Bossini Checked Sh... +1more item(s) for AED  94.0 is confirmed. Expect delivery by 26-06-2021.           04:57 PM, 25th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:59 PM, 25th Jun                   mayar                   The (162520066 - - Sustainable Bossini Checked Shirt with Long Sleeves and Spread Collar) in your order ID XXXXXXXXXXX went out of stock, so we've partially shipped your order and the amount AED49.00 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           05:03 PM, 25th Jun                   mayar                   Is there anything else i can help you with?            05:03 PM, 25th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:06 PM, 25th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2765747