Subject: Ticket Assigned - Conversation with fathima hussain
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 25 Jun 2021 12:03:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima hussain fathima hussain                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fathima hussain Bot:  Hi Fathima Hussain ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7473123210 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97334436426            03:53 PM, 25th Jun                   mayar                   Hi Fathima ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:54 PM, 25th Jun                     fathima hussain                    Good evening Mayar           03:54 PM, 25th Jun                     fathima hussain                    I placed an order today and made the purchase with my credit card           03:54 PM, 25th Jun                     fathima hussain                    And now I got below  msg           03:55 PM, 25th Jun                     fathima hussain                    Sorry, Order 7473123210 was not processed successfully. Please try again or use Cash on Delivery at https://splashgcc.app.link/6jQTWIwlnhb           03:55 PM, 25th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:55 PM, 25th Jun                     fathima hussain                    I don’t understand what went wrong and amount was deducted from my account           03:56 PM, 25th Jun                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7473123210 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7473113955).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.  We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!           03:57 PM, 25th Jun                   mayar                   Is there anything else i can help you with?            03:57 PM, 25th Jun                     fathima hussain                    Yes           03:58 PM, 25th Jun                     fathima hussain                    Why did I receive msg of order not processed           03:58 PM, 25th Jun                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7473123210 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7473113955).           03:59 PM, 25th Jun                     fathima hussain                    So now will it be ready to collect           03:59 PM, 25th Jun                     fathima hussain                    Or will I have to place the order again?           04:00 PM, 25th Jun                   mayar                   Your order was placed successfully and this is your order number  7473113955           04:02 PM, 25th Jun                   mayar                   It takes 2-3 days to be delivered           04:02 PM, 25th Jun                   mayar                   Is there anything else i can help you with?            04:02 PM, 25th Jun                     fathima hussain                    No .. thank you           04:03 PM, 25th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:03 PM, 25th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2765503