Subject: Ticket Assigned - Conversation with fatima
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Jun 2021 14:52:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339456090            06:26 PM, 24th Jun                   mayar                   Hi Fatima ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:26 PM, 24th Jun                     fatima                    Hello dear           06:26 PM, 24th Jun                     fatima                    I have a problem actually           06:27 PM, 24th Jun                     fatima                    I ordered a few days as a guest, and i would like to exchange the order because the sizes are wrong           06:27 PM, 24th Jun                   mayar                   How may i help you           06:27 PM, 24th Jun                   mayar                   ?           06:27 PM, 24th Jun                     fatima                    How can the exchange be possible?           06:28 PM, 24th Jun                   mayar                   Kindly send your order number           06:29 PM, 24th Jun                     fatima                    LM7472362244           06:30 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:33 PM, 24th Jun                     fatima                    Sur           06:33 PM, 24th Jun                     fatima                    E           06:33 PM, 24th Jun                   mayar                   For sorry it can not be changed you can return it           06:35 PM, 24th Jun                     fatima                    Okay we’ll go with the return           06:35 PM, 24th Jun                   mayar                   In the meantime, an exchange is not available at https://www.maxfashion.com/bh/en/ . You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:35 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            06:35 PM, 24th Jun                     fatima                    I would like to return the tshirts           06:36 PM, 24th Jun                     fatima                    Ill keep the Pj           06:36 PM, 24th Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           06:43 PM, 24th Jun                     fatima                    Sure           06:44 PM, 24th Jun                   mayar                   We created a return request for you our team will collect the items whiten 3-5 days           06:47 PM, 24th Jun                   mayar                   Is there anything else i can help you with?            06:48 PM, 24th Jun                     fatima                    Thank you           06:48 PM, 24th Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 PM, 24th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2762452